Grievance Redressal Policy
1. Purpose and Scope
Shiksolve Education LLP is dedicated to delivering transparent, ethical, and student-first educational counseling services. This Grievance Redressal Policy establishes a structured, fair, and prompt mechanism to address and resolve any complaints or inquiries submitted by prospective learners, applicants, or partners.
2. Scope of Grievances Handled
- Concerns regarding admission counseling, communication transparency, or counselor conduct.
- Inquiries relating to personal data privacy, consent, or opt-out requests.
- Clarifications regarding program eligibility, fee structures, and application submission assistance.
Note: For grievances concerning academic evaluations, semester examinations, LMS access, or degree conferment, Shiksolve Education LLP will assist learners by connecting them directly with Lovely Professional University's official student support cell.
3. Redressal Procedure & Resolution Timelines
- Acknowledgment: All written grievances submitted via email will be acknowledged within 24 to 48 business hours with a unique ticket/case reference.
- Investigation: Our compliance team investigates the matter thoroughly with the relevant counseling desk.
- Resolution: We endeavor to resolve all grievances within 7 to 14 working days from receipt of full information.
4. Designated Grievance Officer
You may escalate any grievance directly to our designated Compliance and Grievance Desk:
Grievance Desk: Compliance & Student Support Cell
Entity Name: Shiksolve Education LLP
Registered Address: 320, 3rd Floor, ILD Trade Centre, Sector 47, Sohna Road, Gurugram, Haryana - 122018
Grievance Email: info@shiksolve.com
Helpline Number: 08448098584
Working Hours: Monday – Saturday: 10:00 AM – 7:00 PM IST